Contact Center Representative

Customer Service



Major: Customer Service

Contract Type

Contract Type: Temporary Contract

Deadline to apply

Deadline to apply: 2023-02-28

Required Education

Required Education: 2-year Diploma ( Customer Service )

Language Level

Language Level: Intermediate

Job Level

Job Level: Employee

Job Type

Job Type: Full Time

Required CV Language

Required CV Language: English

Military service for Males

Military service for Males: Postponed

Location: Syrian Arab Republic - Aleppo

Specialization Specialization

Customer Service

Job Summary and Purpose Job Summary and Purpose

Answer and respond to customers inquires and complaints through various communication channels in a professional manner to ensure high level of customers\' satisfaction according to Syriatel required standards.

Duties and Responsibilities Duties and Responsibilities

1. Respond, handle and follow up customer inquiries and provide customers with information about Syriatel offers, services and products through (phone call or Syriatel Online Channels, External e-mails, SMS, etc...) with excellent quality. 2. Promote and sell RBT “Ring Back Tone” songs through answering DJ calls and SMS in a professional manner. 3. Handle Corporate & VIP customers’ calls and respond to their inquiries in adequate manner. 4. Respond to customers’ inquiries related to ISP “Internet Service Provider” service in a professional manner. 5. Register customers\' complaints service, inquiries and suggestion on the related system to be followed by concerned party. 6. Report all detected problems from the customers’ feedback or system errors to direct line of authority. 7. Respond to abusing calls professionally and report all cases to direct line of authority. 8. Call back all DJ abandoned calls. 9. Handle all requests related to coverage complains and calls via (POS, Self App, etc.) in coordination with concerned parties. 10. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company\'s goals and corporate objectives. 11. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork. 12. Contribute to the continuous improvement of Syriatel Quality Management System.

Qualifications and Skills Qualifications and Skills

1. Education: Diploma. 2. Experience: N/A 3. Professional Certification: N/A

Work Conditions and Requirements Work Conditions and Requirements

x1. English Level: 1.1 Conversation: Fair 1.2 Writing: Fair 1.3 Comprehension: Fair 2. Microsoft Office: 2.1 Word: Fair 2.2 Excel: Fair 3. Others: N/A

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